At Evac, listening to our customers and working closely with them on vessels and at building sites has always been part of our DNA. In 2021, we took it a step further by starting to systematically measure customer satisfaction, ensuring we consistently deliver on our “In it for the customer” value. Since then, the results have been improving every year.
What is NPS?
The Net Promoter Score (NPS) is an internationally recognized standard for measuring customer satisfaction and loyalty. It is based on one key question: “On a scale of 0-10, how likely are you to recommend Evac, Cathelco, or HEM to a colleague?” A company’s NPS score can range from -100 to +100, with higher values indicating stronger customer advocacy.
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Thank you 540 times: we scored 46 in 2024
After four years of collecting feedback, we’re pleased to see our NPS improving year by year, along with an increasing number of satisfied customers sharing their insights.
In 2024, some 540 customers took the time to respond to our survey, a huge thank you to each one of them! The Evac Group’s NPS now stands at 46, which is considered a “great” score. But we’re not stopping there. Our target is to reach an “excellent” score of 70 and beyond.
As part of this effort, we’re carefully reviewing what drives satisfaction and identifying the areas where we can improve. The focus is not only on the score itself, but on learning from the feedback, understanding customer priorities, and taking action to make their experience of working with us even better.
The success of the project across all three parameters—material delivery, execution of works, and commissioning—was a natural result of the dedication and expertise of a professional team with strong problem-solving capabilities.” (customer feedback)