Evac customer satisfaction scores “great”
At Evac, listening to our customers and working closely with them on vessels and at building sites has always been part of our DNA. In 2021, we took it a step further by starting to systematically measure customer satisfaction, ensuring we consistently deliver on our “In it for the customer” value. Since then, the results have been improving every year.
What is NPS?
The Net Promoter Score (NPS) is an internationally recognized standard for measuring customer satisfaction and loyalty. It is based on one key question: “On a scale of 0-10, how likely are you to recommend Evac, Cathelco, or HEM to a colleague?” A company’s NPS score can range from -100 to +100, with higher values indicating stronger customer advocacy.
Thank you 540 times: we scored 46 in 2024
After four years of collecting feedback, we’re pleased to see our NPS improving year by year, along with an increasing number of satisfied customers sharing their insights.
“In 2024, some 540 customers took the time to respond to our survey—a huge thank you to each one of them!” says Sebastian Halme, Analyst at Evac, who closely follows customer feedback. “Right now, our NPS for the Evac Group stands at 46, which is considered a ‘great’ score. But we’re not stopping there—we’re aiming even higher, toward an ‘excellent’ score of 70 and beyond. Ultimately, our goal is to listen carefully, understand what drives customer satisfaction, and continuously improve their experience of working with us.”