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Finding success in collaboration

Finding success in collaboration – when expertise comes together

Evac works in an industry where systems are complex and customer needs constantly evolve. In this environment, collaboration between people and functions is the mark of success.

Collaboration around all of Evac’s projects begins long before a component is designed or a purchase order is placed. 

The process starts in portfolio planning, where different teams come together to determine which product improvements and new concepts should move forward. These sessions are held in open forums attended by people from across the company. Vice President for Products and Engineering Alejandro Álvarez Camino emphasises the value of this approach:

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Alejandro Álvarez Camino Vice President for Products and Engineering

Real collaboration happens when people feel free to point out problems – not just agree. Our best product management decisions come from being openly challenged by our teams in global operations, sales, sustainability, service, engineering and other functions. Control gates ensure everyone has a shared understanding before we move forward.

The complexity of Evac’s solutions is precisely why collaboration matters from the outset. For example, Evac’s wastewater systems combine valves, sensors, pumps and treatment stages that must work together in demanding marine conditions. Understanding how each part behaves requires shared insight across disciplines.

We validate every part of our systems to make sure the constituent parts are working together perfectly. These reviews are highly detailed and strengthen the common understanding behind every technical decision.

Gerardo Gómez Millán Product Line Manager for Evac Wet Waste and HydroTreat systems

Collaboration across the supply chain

Evac’s procurement function experiences collaboration from a different angle. Manufacturing partners may face delays, or customers may adjust their expectations late in the process. Daily communication across departments ensures that decisions protect both quality and schedules. Procurement Manager Tiina Porraskorpi captures the reality:

Procurement is by definition about collaboration – we’re constantly balancing inputs from engineering, sales and suppliers. When a disruption occurs, no team can solve it alone. We pool expertise to find the solution.

Tiina Porraskorpi, Procurement Manager

During project execution, collaboration becomes even more visible. A missing part or an installation constraint can quickly disrupt the entire schedule. Evac’s customer service representatives may be the first point of contact, but the solution often expands to include other teams. Progress happens when the entire chain moves together.

As a project moves forward, we’re in constant contact with procurement, engineering and logistics. Everyone plays a role in keeping things moving. You feel the difference immediately when communication is strong

Elsa Haavanlammi, Customer Service Manager

Global cooperation to solve challenges

Handling of warranty claims follows the same collaborative principles. Large or complex issues rarely stay within the warranty team alone. Logistics, service, engineering and product teams all become involved as soon as a case escalates – often working across time zones.

Aaro Vaitomaa, Warranty Manager

Everyone comes together when there is a challenge to overcome. Collaboration becomes automatic. Big warranty issues almost always turn into cross-functional projects – product, logistics, service… we’re all involved. You solve things faster when you know the people in other departments personally.

Finding success in collaboration also means longer-term product improvements. Insights from vessel visits, yard interactions, warranty data and service reports feed directly into how future components and systems are designed. 

These observations come from different countries and time zones, so open channels of communication are essential. When usability challenges emerge – particularly in advanced treatment systems – engineering and product teams review field data and adjust designs to make operation more intuitive for crews.

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